Pricing Policy

Revised: 17 October 2026

Effective date: The date stated in the publication notice, after the applicable advance notice period.

Operator: 360 Agency Middle East FZ LLC, Creative City, Fujairah, United Arab Emirates

Contact: admin@stafffinder.io | Website: www.stafffinder.io

This policy covers candidate verification services and employer credit packages. It forms part of the relevant Candidate or Employer Terms. All prices include applicable VAT; checkout confirms the final amount before payment.

1 Current Prices and Package Offers

Current prices are displayed at www.stafffinder.io/pricing and in the relevant purchase screen before payment. Available offers may include single purchase credit packages, monthly subscriptions, discounts, bonus credits and promotional packages. No fixed package price or credit value is guaranteed by this policy.

Before payment, the purchase screen must show the package price, payment currency, number of credits, applicable taxes or whether tax is included, any discount, expiry and any recurring payment obligation. The effective cost per credit depends on the package selected, including bonus credits. Any credit requirement for a candidate action is shown before the employer commits to that action.

The price and credit allocation confirmed for an accepted purchase apply to that purchase. A new price does not retrospectively change credits already purchased or extend their expiry. Offer specific terms must be shown before purchase and cannot override mandatory rights.

2 Employer Credit Deduction Rules

Credits are deducted when the employer directly unlocks a profile, accepts a candidate application, or shares a job opportunity and the candidate confirms interest. Where the candidate requests negotiation, credits are deducted when the employer subsequently accepts that negotiation through the platform. A negotiation request alone does not trigger deduction.

No credits are deducted solely for sending an opportunity, while it awaits a response, when the candidate declines or does not confirm interest, or when the employer declines an application. A later decline does not reverse a deduction already triggered by a qualifying event. Sharing an opportunity authorises the displayed deduction if the candidate subsequently confirms interest.

3 Single Purchase Credits

Single purchase packages are charged once and do not renew automatically. Credits expire six months after purchase. Unused credits expire without refund, subject to mandatory law. Promotional credits follow the expiry disclosed when granted; where none is disclosed, they expire six months after issue.

4 Monthly Subscriptions and Card Authorisation

By selecting a monthly subscription and completing checkout, the employer expressly authorises Staff Finder and its payment provider to charge the card linked to the account at the disclosed price each monthly billing date until cancellation. Adding a card alone does not enrol the employer in a subscription. Checkout must clearly display the recurring amount, billing interval and first renewal date.

Monthly credits are issued for each paid monthly billing period. Unused monthly credits expire at the end of that billing period and do not roll over or accumulate. A monthly billing period runs from the subscription billing date to the next monthly renewal date shown in the account; it is not necessarily a calendar month.

Employers must maintain a valid payment method. If a renewal payment fails, Staff Finder may withhold the new credit allocation and suspend paid subscription services until payment is resolved. No new monthly credits are issued for an unpaid renewal. A card currency conversion or bank fee is determined by the card provider.

5 Cancellation and Plan Changes

The employer may cancel automatic renewal before the next renewal charge through account billing controls where available, or by emailing admin@stafffinder.io. Cancellation takes effect at the end of the current paid billing period and stops future recurring charges. Staff Finder will provide a cancellation confirmation. No fee is charged merely for cancellation.

Cancellation does not refund the current paid period or unused credits. Remaining monthly credits may be used until their current expiry. A lawful profile unlock continues for its six month access period while the account remains open and eligible; cancelling automatic renewal alone does not shorten that period.

A plan change must show its effective date, price, credit allocation and any adjustment before the employer accepts it. No immediate upgrade charge or partial period adjustment is imposed without disclosure and authorisation.

6 Refunds and Corrections

Purchased credits and subscription fees are not refundable, and credits are not transferable, except where mandatory law requires otherwise. Correct credit deductions are final regardless of whether a candidate responds further, withdraws, attends an interview, is successful, joins, remains employed or proves suitable or truthful. There is no placement, replacement or hiring outcome guarantee.

Staff Finder will investigate a reported payment error, duplicate charge or incorrect credit deduction and correct a confirmed error as appropriate, including refunding an erroneous payment or reinstating erroneously deducted credits. Contact admin@stafffinder.io with the transaction details. This is separate from a refund request based on candidate conduct or a recruitment outcome.

7 Candidate verification prices

Standard prices inclusive of applicable VAT: line staff verification USD 19.99; management verification USD 29.99; reverification USD 9.99. Reverification renews verification only following completion of the applicable verification service. No automatic reverification payment is taken.

Verification is a service delivered through a one to one call between the candidate and the Staff Finder team. The team reviews the candidate’s profile, stated experience and professional knowledge using the process appropriate to the role. Reference enquiries may be made where relevant and authorised. Verification is not identity authentication, certificate authentication, a comprehensive background investigation or a guarantee that all information is accurate.

The fee purchases the verification service. It is not a placement fee, a payment to an employer or a payment for a job offer, interview, visa or employment contract. Only candidates with current verification may submit applications, and only for vacancies matching the platform’s experience and other eligibility requirements. Application access is an additional platform feature available after verification; there is no separate application fee and no guarantee of any application opportunity or employment. Employers can find and approach eligible unverified candidates through the platform without those candidates purchasing verification.

Verification status is valid for six months from the completed verification call, unless withdrawn earlier on legitimate grounds under the Candidate Terms. Once status expires, reverification is needed to restore current status and application eligibility. Staff Finder may grant discounts or complimentary verification at its discretion. No discount or free service creates a right to future discounts.

Any new verification category or candidate subscription will be offered only after launch with clear eligibility, price and terms before purchase. Existing purchases will not automatically convert to recurring subscriptions. New prices do not retrospectively increase accepted purchases or shorten existing verification validity.

8 Candidate bookings and refunds

Each verification purchase includes one initial booking and one replacement booking in total. Candidates should reschedule at least five hours before the appointment. If a candidate misses the initial appointment or seeks a change with less than five hours remaining, the same single replacement booking is available without a further verification fee. The allowance is one replacement overall, not one for each reason. If the replacement appointment is missed or another replacement is needed after that allowance is used, a new verification purchase is required at the applicable price then displayed, subject to mandatory rights. A cancellation or technical failure attributable to Staff Finder does not consume the candidate’s replacement allowance; Staff Finder will arrange another appointment without an additional fee or provide any remedy required by law.

Subject to mandatory law, verification fees are not refundable because a candidate misses a booking, receives an unfavourable result, fails to obtain verification, receives no opportunities, is not interviewed or hired, withdraws from recruitment, deletes an account, or is suspended for false information, duplicate accounts, fraud or other breach. Payment buys the verification service and booking entitlement, not a favourable outcome. Confirmed payment errors and services Staff Finder fails to provide remain subject to correction and applicable legal remedies.

Mandatory cancellation, withdrawal and service remedies take priority. Where EU or EEA distance service withdrawal rights apply, the ordinary period is fourteen days from the service contract, subject to applicable national rules. A request to begin during that period and any acknowledgement of loss after full performance must be collected separately as legally required. Purchase alone, attendance alone or a no refund statement does not remove those rights. Contact admin@stafffinder.io or use the relevant cancellation control. The Candidate Terms explain these rights further.

9 Price changes and tax treatment

Staff Finder can change future verification prices, package prices, discounts, credit requirements and offers. The service and final amount, inclusive of applicable VAT, must be displayed before purchase or before an employer commits to an action capable of triggering a deduction. Accepted purchases remain at the price confirmed; pending opportunities retain the credit requirement disclosed when sent.

A change to an existing employer subscription price or recurring credit allocation applies only at a future renewal after at least thirty days’ advance notice by email, or longer if required by law. The notice states the new amount or allocation, effective date and cancellation method. Any fresh authorisation required by law or the payment provider must be obtained.

Material policy changes otherwise follow the applicable Terms’ notice process. Currency conversion and charges imposed independently by the customer’s bank are not Staff Finder fees. Applicable transaction documentation will show the tax treatment. Mandatory rights override conflicting refund or expiry provisions. Contact: admin@stafffinder.io.