Candidate Terms and Conditions

Revised: 17 October 2026

Effective date: The date stated in the publication notice, after the applicable advance notice period.

Operator: 360 Agency Middle East FZ LLC, Creative City, Fujairah, United Arab Emirates

Contact: admin@stafffinder.io | Website: www.stafffinder.io

These terms govern candidate accounts, verification bookings, profile visibility and use of the Staff Finder platform. The verification fee covers the verification service, with no promise of employment.

1 Agreement and eligibility

By creating or using an account, you agree to these Candidate Terms, the Acceptable Use Policy and, when purchasing a paid service, the Pricing Policy. The Privacy Policy explains how we process personal data. These documents are available at www.stafffinder.io/candidate-terms, /acceptable-use-policy, /pricing-policy and /privacy-policy. Optional marketing, cookies and recording consent are collected separately.

You must be at least 18 years old, use your own identity, provide accurate information and keep your account secure. Do not create duplicate or impersonated accounts. Keep your profile, availability and contact details up to date.

2 Platform role and direct employment arrangements

Staff Finder provides a technology platform where candidates can be discovered and approached by employers. Staff Finder is not the employer, does not employ candidates on behalf of platform employers and is not a party to employment contracts agreed between candidates and employers.

Employers are responsible for their vacancies, offers, interviews, hiring decisions, salary payments, working conditions, visas, work permits and compliance with employment law. Candidates and employers must check and agree these matters directly. An approved employer account is not a guarantee of the employer’s conduct, solvency, job terms or legal compliance.

The platform does not guarantee discovery, applications, replies, interviews, employment, visa sponsorship, salary or continued employment. Staff Finder may moderate accounts and opportunities without taking over the employer’s obligations. Report suspected scams or misconduct to admin@stafffinder.io.

3 Verification service and application eligibility

Verification is a service delivered through a one to one call between the candidate and the Staff Finder team. The team reviews the candidate’s profile, stated experience and professional knowledge using the process appropriate to the role. Reference enquiries may be made where relevant and authorised. Verification is not identity authentication, certificate authentication, a comprehensive background investigation or a guarantee that all information is accurate.

The fee purchases the verification service. It is not a placement fee, a payment to an employer or a payment for a job offer, interview, visa or employment contract. Only candidates with current verification may submit applications, and only for vacancies matching the platform’s experience and other eligibility requirements. Application access is an additional platform feature available after verification; there is no separate application fee and no guarantee of any application opportunity or employment. Employers can find and approach eligible unverified candidates through the platform without those candidates purchasing verification.

Staff Finder selects the verification method, questions, criteria and professional evaluation appropriate to the candidate’s role, and determines the result in good faith under its platform rules. Payment does not guarantee successful verification. Methods may change prospectively without reducing a service already purchased or overriding mandatory rights.

Verification status is valid for six months from the date the verification call is completed, unless withdrawn earlier for a legitimate reason under these terms. Current verification expires automatically at the end of that period. Reverification is required to restore current status and application eligibility. Expiry alone does not necessarily remove an otherwise eligible free profile from employer searches.

Only eligible vacancies are available for application. Experience, role requirements, verification status, daily limits and moderation may affect eligibility. Confirmation of interest or an application is not an employment contract.

4 Prices and future offers

Standard verification prices, inclusive of applicable VAT, are USD 19.99 for line staff and USD 29.99 for management roles. Standard reverification is USD 9.99. The final service, eligibility, price and any promotion are displayed before payment.

Staff Finder may change prices for future purchases and grant discounts or complimentary verification at its discretion. Changes do not increase the price of an accepted purchase or shorten an existing six month verification period. There is currently no automatic candidate subscription or automatic reverification charge.

Staff Finder may introduce a separate candidate subscription in future. Its services, price, billing frequency, cancellation and renewal conditions must be disclosed and expressly accepted before recurring charges begin. A previous purchase or saved payment card alone does not authorise a subscription.

5 Bookings attendance and rescheduling

Each verification purchase includes one initial booking and one replacement booking in total. Candidates should reschedule at least five hours before the appointment. If a candidate misses the initial appointment or seeks a change with less than five hours remaining, the same single replacement booking is available without a further verification fee. The allowance is one replacement overall, not one for each reason. If the replacement appointment is missed or another replacement is needed after that allowance is used, a new verification purchase is required at the applicable price then displayed, subject to mandatory rights. A cancellation or technical failure attributable to Staff Finder does not consume the candidate’s replacement allowance; Staff Finder will arrange another appointment without an additional fee or provide any remedy required by law.

Check the time zone shown in your confirmation and attend on time using the joining instructions. Ensure suitable audio, video and internet access. Contact support promptly if a call cannot proceed. Staff Finder may grant additional assistance at its discretion without changing the standard allowance for future bookings.

6 Refunds and mandatory withdrawal rights

Subject to mandatory law, verification fees are not refundable because a candidate misses a booking, receives an unfavourable result, fails to obtain verification, receives no opportunities, is not interviewed or hired, withdraws from recruitment, deletes an account, or is suspended for false information, duplicate accounts, fraud or other breach. Payment buys the verification service and booking entitlement, not a favourable outcome. Confirmed payment errors and services Staff Finder fails to provide remain subject to correction and applicable legal remedies.

Where mandatory consumer law grants a cancellation or withdrawal period, it takes priority over the booking and refund rules. Contact admin@stafffinder.io or use an applicable cancellation control to exercise it. Where EU or EEA distance service withdrawal rights apply, the ordinary withdrawal period is fourteen days from conclusion of the service contract, subject to applicable national rules. Starting the service during that period requires the express request required by law; loss of the withdrawal right after full performance requires the prescribed prior acknowledgement. Purchasing verification alone is not that acknowledgement. A lawful proportionate charge may apply for services already performed where the required conditions are met. The six month verification status does not itself determine when the contracted service is fully performed for withdrawal purposes.

7 Profile content and use

You are responsible for the truthfulness and lawfulness of profile information, CVs, images, videos and other uploads. Do not upload material you have no right to use, unnecessary sensitive information, or confidential information belonging to others.

You retain your rights in your uploaded content. You grant Staff Finder a nonexclusive worldwide licence to store, format, display and process it as necessary to provide the platform, verification and matching services, subject to the Privacy Policy and your mandatory rights. This licence does not authorise unrelated advertising use of your image or disregard deletion rights.

8 Approval visibility and account restrictions

Staff Finder decides profile approval, presentation, ordering, matching eligibility and visibility, using its review process and applicable platform rules. Candidates cannot require a particular search position, display format, employer audience, verification result or favourable evaluation. Staff Finder may request corrections, restrict features, make a profile invisible, suspend or permanently exclude an account for suspected or established false identity or experience, forged documents, duplicate accounts, misleading content, harassment, misuse, security risks, breaches of these terms or other reasonable grounds connected with platform integrity, suitability for the service or legal compliance. Staff Finder will notify affected candidates of the action and, where lawful and appropriate, its reason. Candidates may contact admin@stafffinder.io to challenge a factual error or request review. Payment does not override these controls. Mandatory personal data rights remain available.

A paid or complimentary verification does not give you permanent visibility or immunity from moderation. Refund exclusions for misconduct apply only to the extent lawful and do not remove remedies for a service Staff Finder fails to provide.

9 Communications and employer access

Employers may send opportunities to eligible verified or unverified profiles. Under the Employer Terms, a direct unlock, acceptance of an application, candidate confirmation of interest, or employer acceptance of candidate negotiation can trigger an employer credit deduction and access to available contact details.

A lawful unlock normally gives the employer six months of platform access to that profile. During that period the employer may contact the candidate through the platform or using the contact details provided for legitimate hiring. Candidate deletion, moderation or legal restrictions may end access earlier. Employers must not use restricted profile information to locate candidates externally before unlocking. Staff Finder cannot control independent employer systems and will handle deletion requests in accordance with law.

10 Recording transcription and AI

Verification calls are currently conducted without recording. Staff Finder may introduce audio or video recording, transcription and AI assisted analysis for verification, quality assurance and resolving disputes. Before activating these features for a call, Staff Finder will explain the purposes, relevant providers, retention and any available alternative, and obtain any consent required by applicable law. Acceptance of these terms alone is not consent to record a call. Recording or transcription will not begin before the required notice and consent. Such tools support the review process; the Staff Finder team remains responsible for verification outcomes.

AI may also assist CV parsing, profile completion and matching under the Privacy Policy and any required consent. You should review extracted information and correct errors. We do not promise error free AI outputs. Mandatory rights concerning personal data and significant automated decisions remain available.

11 Account deletion and personal data rights

You can delete your profile in the app through Settings using the official delete profile or account control. Your profile becomes invisible to employers immediately and associated personal data is deleted from platform systems within 48 hours, except for narrowly limited records lawfully retained for legal obligations, fraud prevention, legal claims or disputes. Any such records remain restricted and are not used to keep your profile visible. You may also contact admin@stafffinder.io for assistance.

Deletion does not automatically erase information an employer already lawfully holds independently. Employers must respond to applicable personal data rights in their own capacity. Statutory rights to access, correction, deletion, objection and review are described in the Privacy Policy. Proprietary methods do not remove those rights.

12 Responsibility and liability

To the fullest extent permitted by law, Staff Finder and 360 Agency Middle East FZ LLC exclude liability for employer acts or omissions, false vacancies, recruitment decisions, employment disputes, salary or benefit defaults, visa outcomes, candidate or employer misconduct, and losses caused by independent arrangements between candidates and employers. This applies whether the parties communicate inside or outside the platform.

These exclusions do not excuse Staff Finder’s own mandatory obligations or constitute permission for unlawful conduct. No contractual promise to compensate candidates for third party conduct is created. No monetary compensation amount is promised.

Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including mandatory consumer remedies, data protection obligations, liability for fraud or fraudulent misrepresentation, gross fault or gross negligence where exclusion is prohibited, or death or personal injury caused by negligence.

13 Changes governing law and contact

Material changes will be notified by email at least seven days before the stated effective date and by a platform notice for at least fourteen days following the update. Continued use after the effective date constitutes acceptance where lawful. You may close your account if you do not accept. New consent or payment authorisation will be obtained where required.

UAE law governs these terms, with jurisdiction of the courts of Fujairah, except where mandatory law gives you protection or a right to another court that cannot be excluded. Nothing removes mandatory rights available in your country where applicable. Questions and complaints: admin@stafffinder.io.